COACHING AS A PERSONNEL MANAGEMENT TOOL IN THE MODERN COMPETITIVE ENVIRONMENT

Authors

DOI:

https://doi.org/10.32689/2523-4536/76-11

Keywords:

coaching, coaching model, ethical principles, personnel management, competitive environment

Abstract

The purpose of this article is to conduct a comprehensive study of coaching’s impact on the effectiveness of management processes and personnel development, identify the key barriers limiting its integration, and provide recommendations for overcoming these challenges in Ukrainian companies. The relevance of the topic stems from the increasing demand for adaptive and resilient management practices that align with the rapidly evolving market conditions and the need to attract, retain, and develop talent in an environment characterized by volatility and complexity. The study employs a mixed-method approach, incorporating qualitative interviews with HR professionals and quantitative surveys among employees who have participated in coaching programs. The research methods included comparative analysis of coaching outcomes, statistical evaluation of employee performance and satisfaction metrics, and content analysis of organizational feedback. This approach allowed for a comprehensive examination of coaching’s impact on both individual and team performance as well as its influence on organizational culture. The article analyzes key obstacles preventing widespread adoption of coaching in the corporate sector, offering strategies to overcome them. It identifies and systematizes the ethical principles essential to coaching and proposes a coaching model as a strategic tool in personnel management, highlighting its critical role in promoting sustainable growth in a competitive business environment. The results of the study indicate that coaching significantly enhances employee motivation, strengthens internal communication, and fosters a proactive approach to skill development. When effectively implemented, coaching programs result in marked improvements in job satisfaction and productivity, fostering a supportive workplace where employees feel valued and empowered. The findings underscore the importance of integrating coaching into corporate culture as a means to drive sustainable growth and maintain a competitive edge in a fast-paced business environment. The article emphasizes the practical value of coaching for providing long-term psychological and emotional support for employees under constant stress and increasing productivity demands. The recommendations offered in the article serve as a guide for structuring effective coaching initiatives that enhance workforce resilience, agility, and overall organizational performance.

References

Downey M. Effective Modern Coaching: The Principles and Art of Successful Business Coaching. London : LID Publishing, 2015. 224 p.

Whitmore J. Coaching for Performance: The Principles and Practice of Coaching and Leadership (5th ed.). Boston : 2017. 240 p.

Garvey B., Stokes P., Megginson D. Coaching and Mentoring : theory and practice. London : SAGE Publications, 2014. 312 p.

Palmer S., Whybrow A. Handbook of Coaching Psychology: A Guide for Practitioners. 2nd Edition. NY : Routledge, 2019. 630 p.

Eckstrom B., Wirth S. The Coaching Effect : What Great Leaders Do to Increase Sales, Enhance Performance, and Sustain Growth. Austin : Greenleaf Book Group Press, 2019. 200 p.

Parsloe E., Leedham M. Coaching and Mentoring: Practical Techniques for Developing Learning and Performance. 3rd Ed. London : Kogan Page, 2016. 352 p.

Starr J. The Coaching Manual: The Definitive Guide to The Process, Principles and Skills of Personal Coaching. 4th Edition. London : Pearson Prentice Hall, 2016. 368 с.

Stelter R. The Art of Dialogue in Coaching: Towards Transformative Exchange. 1st Edition. London : Routledge, 2018. 164 с.

Cannon-Bowers J.A., Bowers C.A., Carlson C.E., Doherty S.L., Evans J., Hall J. Workplace coaching: a meta-analysis and recommendations for advancing the science of coaching. Front Psychol. 14:1204166. 2023. DOI: https://doi.org/10.3389/fpsyg.2023.1204166

Hawkins P. Leadership Team Coaching in Practice: Case Studies on Creating Highly Effective Teams. 3rd Edition. London : Kogan Page, 2022. 472 p.

Бала Р. Економічне оцінювання та розвиток коучингу на промислових підприємствах : автореф. дис. ... канд. екон. наук : спец. 08.00.04. Львів, 2013. 26 с.

Нагара М. Управління людськими ресурсами підприємств на засадах коучингу : дис. ... канд. екон. наук : спец. 08.00.04. Тернопіль, 2012. 172 с.

Іванович О.С. Коучинг як нова модель навчання персоналу підприємства. Вісник Чернівецького торговельно-економічного інституту. Економічні науки. 2011. Вип. 3. С. 258–263.

Нежинська О., Тименко В. Основи коучингу : навчальний посібник. Харків : ТОВ «ДІСА ПЛЮС», 2017. 220 с.

Кармінська-Бєлоброва М.В. Коучинг як інноваційний інстумент розвитку менеджменту в Україні. Вісник НТУ «ХПІ». 2018. № 47 (1323). С. 3–7.

Миколайчук І. Коучинг у системі управління персоналом. Вісник КНТЕУ. 2015. Вип. 4. С. 50-67.

Кохан М. Метологічні підходи до практичного бізнес-коучингу. Психологічні виміри культури, економіки, управління: науковий журнал. Львів, 2018. Т. 11. С. 146–155.

Варіна Г., Ковальова О., Гузь Н. Коучинг як інноваційна технологія управління людськими ресурсами. Дніпровський науковий часопис публічного управління, психології, права. 2023. Вип. 2. С. 67–76. DOI: https://doi.org/10.51547/ppp.dp.ua/2023.2.10

Калінін А.М., Колісніченко Р.М. Формування та розвиток високоефективних команд в умовах BANI-світу. Наукові інновації та передові технології. 2024. Вип. 6 (34). С. 421–434. DOI: https://doi.org/10.52058/2786-5274-2024-6(34)-421-434

2020 Global Coaching Study. International Coach Federation. URL: https://coachingfederation.org/research/global-coaching-study (дата звернення: 07.11.2024).

Калінін А.М. Змістовна частина компонентів коучингу у системі управління людськими ресурсами підприємства. Наукові праці МАУП. Економічні науки. 2021. Вип. 2 (61). C. 81–88. DOI: https://doi.org/10.32689/2523-4536/61-12

Всеукраїнське дослідження «Коучингова культура в організаціях» за 2023 рік. European Academy of Leadership Coaching. URL: https://ealcoach.com/kouchingova-kultura-v-organizacziyah-vseukra%D1%97nske-doslidzhennya (дата звернення: 06.11.2024).

Hofstede G. Culture’s consequences: comparing values, behaviors, institutions, and organizations across nations. 2nd ed. London : SAGE Publications, 2001. DOI: https://doi.org/10.1016/S0005-7967(02)00184-5

ICF Code of Ethics. International Coach Federation. URL: https://coachingfederation.org/app/uploads/2021/01/ICF-Code-of-Ethics-1.pdf (дата звернення: 07.11.2024).

Брайковська А., Гриценко Т., Тімофєєва К. Коучинг для лідерів громадських організацій. Київ : Фонд Східна Європа, 2022. 81 с. URL: https://eef.org.ua/wp-content/uploads/2022/05/Posibnyk-z-kouchyngu-dlya-lideriv-gromadskyh-organizatsij_3D-Project.pdf (дата звернення: 06.11.2024).

2023 Global Coaching Study. International Coach Federation. URL: https://coachingfederation.org/research/global-coaching-study (дата звернення: 07.11.2024).

How Netflix builds а dominant workforce through its talent management strategies. Talent Management Institute. URL: https://www.tmi.org/blogs/how-netflix-builds-a-dominant-workforce-through-its-talent-management-strategies (дата звернення: 05.11.2024).

Бондар Г. Президентка ICF Ukraine Аліна Святненко анонсувала Міжнародний тиждень коучингу в Україні. Інформаційне агентство УНІАН. URL: https://www.unian.ua/society/prezidentka-icf-ukraine-alina-svyatnenko-anonsuvala-mizhnarodniy-tizhden-kouchingu-v-ukrajini-12632799.html#goog_rewarded (дата звернення: 07.11.2024).

Острініна О. Допомога поруч: як бізнес-коучі навчають підприємців під час війни. Mind.ua. URL: https://mind.ua/openmind/20241501-dopomoga-poruch-yak-biznes-kouchi-navchayut-pidpriemciv-pid-chas-vijni (дата звернення: 07.11.2024).

Downey, M. (2015) Effective Modern Coaching: The Principles and Art of Successful Business Coaching. London : LID Publishing, 2015. 224 p.

Whitmore, J. (2017) Coaching for Performance: The Principles and Practice of Coaching and Leadership (5th ed.). Boston : Performance Consultants International. 240 p.

Garvey, B., Stokes, P., & Megginson, D. (2014). Coaching and Mentoring: Theory and Practice. London: SAGE Publications. 312 p.

Palmer, S., Whybrow, A. (2019) Handbook of Coaching Psychology: A Guide for Practitioners. 2nd Edition. NY : Routledge. 630 p.

Eckstrom, B., Wirth, S. (2019) The Coaching Effect : What Great Leaders Do to Increase Sales, Enhance Performance, and Sustain Growth. Austin : Greenleaf Book Group Press. 200 p.

Parsloe, E., Leedham, M. (2016) Coaching and Mentoring: Practical Techniques for Developing Learning and Performance. 3rd Ed. London : Kogan Page. 352 p.

Starr, J. (2016) The Coaching Manual: The Definitive Guide to The Process, Principles and Skills of Personal Coaching. 4th Edition. London : Pearson Prentice Hall. 368 с.

Stelter, R. (2018) The Art of Dialogue in Coaching: Towards Transformative Exchange. 1st Edition. London : Routledge. 164 с.

Cannon-Bowers, J.A., Bowers, C.A., Carlson, C.E., Doherty, S.L., Evans, J., Hall, J. (2023) Workplace coaching: a meta-analysis and recommendations for advancing the science of coaching. Front Psychol. 14:1204166. DOI: https://doi.org/10.3389/fpsyg.2023.1204166

Hawkins, P. (2022) Leadership Team Coaching in Practice: Case Studies on Creating Highly Effective Teams. 3rd Edition. London : Kogan Page. 472 p.

Bala, R. (2013) Ekonomichne otsiniuvannia ta rozvytok kouchynhu na promyslovykh pidpryiemstvakh [Economic evaluation and development of coaching at industrial enterprises]: avtoref. dys. ... kand. ekon. nauk : spets. 08.00.04. Lviv. 26 s.

Nahara, M. (2012) Upravlinnia liudskymy resursamy pidpryiemstv na zasadakh kouchynhu [Management of human resources of enterprises on the basis of coaching]: dys. ... kand. ekon. nauk : spets. 08.00.04. Ternopil. 172 s.

Ivanovych, O.S. (2011) Kouchynh yak nova model navchannia personalu pidpryiemstva [Coaching as a new model of training the company’s personnel]. Visnyk Chernivetskoho torhovelno-ekonomichnoho instytutu. Ekonomichni nauky. Vyp. 3. S. 258–263.

Nezhynska, O., Tymenko, V. (2017) Osnovy kouchynhu [Basics of coaching] : navchalnyi posibnyk. Kharkiv : TOV «DISA PLIuS». 220 s.

Karminska-Bielobrova, M.V. (2018) Kouchynh yak innovatsiinyi instument rozvytku menedzhmentu v Ukraini [Coaching as an innovative instrument of management development in Ukraine]. Visnyk NTU «KhPI». 47 (1323). S. 3–7.

Mykolaichuk, I. (2015) Kouchynh u systemi upravlinnia personalom [Coaching in the personnel management system]. Visnyk KNTEU. Vyp. 4. S. 50–67.

Kokhan, M. (2018) Metolohichni pidkhody do praktychnoho biznes-kouchynhu [Methodological approaches to practical business coaching]. Psykholohichni vymiry kultury, ekonomiky, upravlinnia: naukovyi zhurnal. Lviv. T. 11. S. 146–155.

Varina, H., Kovalova, O., Huz, N. (2023) Kouchynh yak innovatsiina tekhnolohiia upravlinnia liudskymy resursamy [Coaching as an innovative technology of human resource management]. Dniprovskyi naukovyi chasopys publichnoho upravlinnia, psykholohii, prava. Vyp. 2. S. 67–76. DOI: https://doi.org/10.51547/ppp.dp.ua/2023.2.10

Kalinin, A.M., Kolisnichenko, R.M. (2024) Formuvannia ta rozvytok vysokoefektyvnykh komand v umovakh BANI-svitu [Formation and development of highly effective teams in the BANI-world]. Naukovi innovatsii ta peredovi tekhnolohii. 6 (34). P. 421–434. DOI: https://doi.org/10.52058/2786-5274-2024-6(34)-421-434 (in Ukrainian)

2020 Global Coaching Study (2020) International Coach Federation. Available at: https://coachingfederation.org/research/global-coaching-study (accessed November, 7, 2024).

Kalinin, A. (2021) Zmistovna chastyna komponentiv kouchynhu u systemi upravlinnia liudskymy resursamy pidpryiemstva [Content part of coaching components in the human resources management system of the enterprise]. Naukovi pratsi MAUP. Ekonomichni nauky. No. 2 (61). P. 81–88. DOI: https://doi.org/10.32689/2523-4536/61-12 (in Ukrainian)

Vseukrainske doslidzhennia “Kouchynhova kultura v orhanizatsiiakh” [All-Ukrainian report “Coaching culture in organizations”] (2023) European Academy of Leadership Coaching. Available at: https://ealcoach.com/kouchingova-kultura-v-organizacziyah-vseukra%D1%97nske-doslidzhennya (accessed November, 6, 2024).

Hofstede, G. (2001) Culture’s consequences: comparing values, behaviors, institutions, and organizations across nations. 2nd ed. London: SAGE Publications. DOI: https://doi.org/10.1016/S0005-7967(02)00184-5

ICF Code of Ethics (2021) International Coach Federation. Available at: https://coachingfederation.org/app/uploads/2021/01/ICF-Code-of-Ethics-1.pdf (accessed November, 7, 2024).

Braikovska, A., Hrytsenko, T., Timofieieva, K. (2022) Kouchynh dlia lideriv hromadskykh orhanizatsii [Coaching for leaders of public organizations]. K.: Fond Skhidna Yevropa. 81 p. Available at: https://eef.org.ua/wp-content/uploads/2022/05/Posibnyk-z-kouchyngu-dlya-lideriv-gromadskyh-organizatsij_3D-Project.pdf (accessed November, 67, 2024).

2023 Global Coaching Study (2023) International Coach Federation Available at: https://coachingfederation.org/research/global-coaching-study (accessed November, 7, 2024).

How Netflix builds а dominant workforce through its talent management strategies (2024) Talent Management Institute. Available at: https://www.tmi.org/blogs/how-netflix-builds-a-dominant-workforce-through-its-talent-management-strategies (accessed November, 5, 2024).

Bondar H. (2024) Prezydentka ICF Ukraine Alina Sviatnenko anonsuvala Mizhnarodnyi tyzhden kouchynhu v Ukraini [President of ICF Ukraine Alina Svyatnenko announced the International Coaching Week in Ukraine]. Informatsiine ahentstvo UNIAN. Available at: https://www.unian.ua/society/prezidentka-icf-ukraine-alina-svyatnenko-anonsuvala-mizhnarodniy-tizhden-kouchingu-v-ukrajini-12632799.html#goog_rewarded (accessed November, 7, 2024).

Ostrinina, O. (2022) Dopomoha poruch: yak biznes-kouchi navchaiut pidpryiemtsiv pid chas viiny [Help by the side: how business coaches teach entrepreneurs in wartime]. Mind.ua. Available at: https://mind.ua/openmind/20241501-dopomoga-poruch-yak-biznes-kouchi-navchayut-pidpriemciv-pid-chas-vijni (accessed November, 7, 2024).

Published

2024-10-31