METHODOLOGY FOR MONITORING THE WORK OF THE ADMINISTRATIVE SERVICE CENTERS: ANALYSIS AND FURTHER AREAS OF IMPROVEMENT

Abstract

The article deals with the analysis of the criteria for evaluating the organization and work of administrative service centers. The methodology used by experts and members of the public to monitor of the administrative service in Ukraine since 2014. The existing methodology has been refined and supplemented for five years under the influence of changes occurring in the external environment. As a tool for independent evaluation of the administrative service providers, the methodology being analyzed is rather universal and up-to-date, but can be refined by certain criteria that are not yet taken into account. The necessity of further investigation of the improvement of the existing methodology towards its more applied application at the local level, especially in the conditions of decentralization are substantiated. Actual aspects with important for the amalgamated hromadas, which have made the administrative service centers (ASC) at the local level, independently or in cooperation with international technical assistance programs, have been revealed. Conclusions have been made and proposals have been done to improve the efficiency of the organization, to ensure its activities and to methodologically evaluate the area of administrative services in communities. The directions of further improvement of the current legislation on the formulation of the conceptual apparatus in the definition of categories are proposed: common ASCs, town-district or settlement-district ASCs, mobile ASC, remote workplace, as well as development of legislative mechanisms to regulate the activity of new models and forms of the administrative reform of the services conditions, including using of the information and communication technologies.