TECHNOLOGICAL ASPECTS OF PROVISION OF ADMINISTRATIVE SERVICES BY LOCAL GOVERNMENT BODIES

Abstract

The concept of “administrative services” in Ukraine began to be widely used during the period of administrative reform, while in many foreign countries it is one of the usual forms of relations between citizens and the state, where the state is understood as a “service provider”. Finally, this concept entered into scientifi c and practical circulation in the fi eld of public administration in 2012 with the adoption of the Law of Ukraine “On Administrative Services”. The study of the practice of decentralization in public administration in developed countries is dictated by the objective need to fi nd measures to improve the effi ciency of management structures and eliminate administrative barriers to the institution of administrative services. The study was based on the experience of countries such as Great Britain, France, USA, Germany, Canada, Poland and others. One of the main concepts of this reform was the separation of “strategic” and “executive” functions and the transfer of some powers of central government to the local level, aimed at improving the effi ciency of budget spending through sound management. The development of administrative services in Ukraine is in line with European and global trends. This is confi rmed by the adoption on November 3, 2020 by the Verkhovna Rada of Ukraine of the Law of Ukraine “On Amendments to Certain Legislative Acts of Ukraine on Optimizing the Network and Functioning of Administrative Service Centers and Improving Access to Electronic Services Provided in Electronic Form”. This Law provides for the gradual development of a network of centers for the provision of administrative services of local governments in Ukraine until 2024. The process of reforming public administration in the fi eld of administrative services in Ukraine is carried out comprehensively, in several areas simultaneously. The study of foreign experience allows to determine what trends in the development of the system of administrative services are used in domestic practice, as well as to identify the main areas of further reform of the system of administrative services in modern Ukraine.