FEATURES OF THE USE OF COMPUTER TECHNOLOGIES IN THE PROCESS OF PROVIDING ADMINISTRATIVE SERVICES IN PUBLIC ADMINISTRATION

Abstract

It was noted that the process of providing electronic administrative services is aimed at increasing the level of public satisfaction with the results of interaction with representatives of authorities and other organizations where government orders are placed, upon receipt of the relevant services. The results of the use of information and communication technologies in the practice of state bodies and relevant organizations should be an increase in the availability of administrative services for individuals and legal entities, a simplification of the process of their interaction with bodies (organizations), a decrease in the level of corruption risks, and an increase in the efficiency of budget spending. It has been substantiated that the principles for the provision of electronic administrative services act as the main provisions expressing the essence and significance of the procedure for the provision of electronic administrative services, mandatory for implementation and contributing to the adoption of informed and legal decisions by entities providing electronic administrative services. It has been established that the level of legal regulation of administrative services in electronic form is of great importance today. Therefore, including due to the lack of a regulatory framework that enshrines the requirements for the procedure for the provision of electronic public services in some regions, there is a decrease in the number of citizens who have applied for the provision of administrative services in electronic form. Consequently, to date, legislative consolidation of the norms for the protection of personal data, including during their processing in the process of providing electronic public services, is not enough, as evidenced by the growing number of violations associated with the illegal use of personal data contained on state resources. However, in our opinion, this also creates an additional risk of illegal access to information about citizens, its use for personal gain. The purpose of the research. The purpose of the article is to consider the peculiarities of the use of computer technology in the process of providing administrative services in public administration. Methodology. Both Ukrainian and foreign scholars have been active in researching the problems of improving the quality of e-government services, including administrative ones, in public administration. These problems are reflected in the works of Bulychova E.V., Obleschuk O.B., Penskaya I.O., Roshchyk I.A., Solomko Yu. I. However, the issues of determining approaches to the use of computer technology in the process of providing administrative services in public administration. Scientific novelty. The specific principles of the Institute of Electronic Administrative Services were further developed, which will establish normatively established guidelines for Ukrainian law enforcement practice, determine the basic rules of legal regulation of relations in the field of electronic services, ensure its stability. Conclusions. The use of information and communication technologies to disclose information about the activities of public authorities has always been one of the priorities of public administration. Thus, in the process of providing electronic public services, the applicant must obtain all necessary information about the procedure for obtaining this service (forms of documents, samples of their completion, terms and procedure for electronic service, the possibility of obtaining its result in electronic form, etc.). In addition, the electronic method of providing administrative services provides an opportunity to monitor the actions and decisions of executive bodies that are the subjects of such services.