PARAMETERIZATION OF THE EFFECTIVENESS OF THE PROVISION OF ADMINISTRATIVE SERVICES

Abstract

It was determined that the powers regarding certain subjects of management should be exercised at the level of government closest to the population, where the relative closure of the cycle of service provision can be achieved. Therefore, the local self-government itself, being the power of the local community, can implement this idea through knowledge of local conditions, the interests of cohabitation and management, as well as the control of its authorities by the population. It has been established that the basis of the management activity of local self-government bodies is the satisfaction or implementation of public (collective) interests and needs of the local community. Therefore, the main type of activity of local selfgovernment bodies is subordinating the activities of enterprises, organizations and institutions located on the territory to the satisfaction of public (general) interests of citizens. The richer and more prosperous these economic entities will be, the fuller the local budget will be, and hence – the needs of the local population will be most fully satisfied. It was determined that administrative service is a form of activity of state authorities, local self-government bodies or territorial bodies endowed with relevant state powers, which consists in the implementation of a certain sequence of actions and their adoption of certain decisions, aimed at meeting the needs of external clients in the realization of their rights and legitimate interests or duties. It was established that at the state level, the government focuses on issues of national importance. These include: provision of social protection for the poor, the elderly and minors; maintaining stability on a macroeconomic scale; compliance with sanitary standards and safety requirements; ensuring national defense; the creation of state infrastructure and procurement organizations, the smooth functioning of the market economy is necessary. Examples of types of activities, as a result of which administrative services of a high level are provided: protection of the inviolability of housing; ensuring the right to inherit property; provision of state pension; ensuring freedom of activity of public associations; publication of information (open) regarding the department's activity plans and their implementation; protection of the country's borders; forecasting the time and place of occurrence of disasters and reporting this information; prevention of man-made disasters; immediate comprehensive disaster response; issuance of a government grant; prevention of anticompetitive merger of companies; ensuring the right to education; receiving taxes; protection of cultural monuments; implementation of measures to combat the epidemic; consular support of citizens; searching for missing persons; crime detection; issuance of a license for activities licensed by the state, etc. The purpose of the article. The purpose of the research carried out in the presented article is to analyze and improve the parameterization of the effectiveness of the provision of administrative services. Methodology. The determining factor in the research methodology is that: a) each performed function and in the process of performing the function must have a direct output (service, product); b) this exit must have an objectively assessed benefit; c) the final benefit assessment comes from the community, not from the authorities; d) activities to perform the function in general should lead to the planned overall result, which should be measured and controlled; e) the specified result of the activity regarding the performance of one or more related functions must be understandable and traceably lead to the planned strategic result (goal), which is also subject to objective assessment. Domestic developments regarding the parameterization of the effectiveness of the provision of administrative services are given in the works of O.M. Bukhanevich, O.H. Tsyganova. and others. Scientific novelty. The essence of administrative service as a form of activity of state authorities, local self-government bodies or territorial bodies endowed with relevant state powers, which consists in the implementation of a certain sequence of actions and their adoption of certain decisions, aimed at meeting the needs of external clients in the realization of their rights, legitimate interests or responsibilities Systematized the structure of the parameters of the effectiveness of the functioning of administrative services according to the order of priorities: effectiveness: provision of useful services (and products) to citizens (the entire population), as well as on behalf of citizens (for example, "border protection"); controllability: openness (accessibility) and transparency of the activities of authorities; cost-effectiveness: reduction of specific costs for authorities. Conclusions. The parameters for improving the efficiency of authorities include the following important types: parameters for improving the quality of services (speed, complexity, ease of obtaining, accessibility, reduction of errors, etc.) or other useful results of the performance of the functions of authorities; parameters for reducing the specific cost of functions performed by government bodies; parameters of full awareness of citizens and civil servants, openness and easy availability of open information; parameters of transparency and controllability of the activities of state bodies (consisting of the availability of activity plans, the actual picture of their implementation, availability of reliable information, etc.), including awareness of the progress of processing citizens' appeals; parameters of the security of private information (about the personal life of citizens, information constituting a commercial secret) and the requests of citizens and other users of authorities, the security of information constituting a state secret; parameters of responsiveness of authorities to new needs of all kinds.