THE MAIN DIRECTIONS FOR IMPROVING QUALITY OF PUBLIC SERVICES IN AMALGAMATED COMMUNITIES

Abstract

The research was conducted within the framework of the complex scientific project “Public Administration and Local Self-Government” of the National Academy of Public Administration under the President of Ukraine on the topic of research work “Formation of the National Resilience in Ukraine in the Conditions of Socio-Economic Turbulence”, which emphasizes its relevance and connection with scientific programs, plans, and topics.

The main directions of improving the quality of the public services in the amalgamated communities (AC) are identified. It has been found out that defining the directions of improving the quality of the public services in AC influences the formation of a new administration paradigm, which is especially relevant in the context of the global goals of the sustainable development. It is argued that the “quality of the public services” indicator should be considered as a separate indicator for assessing the capacity of an AC. In this context, the author’s vision of the definition of the “strong institutions at the level of local authorities” is presented, which is offered to understand from the point of view of the ability of the institutions and organizations to properly perform the tasks in the field of assurance of the quality of the public services.

The importance of monitoring the needs and expectations of the AC residents, as well as the introduction of innovative approaches and methods in the quality management system of the public services, ensuring effective communication with the public, is emphasized. It is emphasized that conducting on a continuous basis the assessment and quality control of the public services in the amalgamated communities, on the one hand, can contribute to positive changes in the system of quality management of the public services at the local level, on the other, given the lack of systematic steps and developments in the field of public services, on the contrary, act as an irritant to the head of the AC.