EMOTIONAL MANIFESTATIONS OF PROFESSIONAL BURNOUT OF BANKING SECTOR EMPLOYEES

Abstract

The article presents the results of the theoretical and empirical analysis of the problem of interpretation of the essence of the concept of “professional burnout”, highlights its main symptoms, key causes and consequences of professional burnout. An analysis of the state of professional burnout among specialists in the banking sector was also carried out and distinctive features of the emotional state of persons with a high level of professional burnout were determined. To study the peculiarities of professional burnout, the study used the method of theoretical analysis of scientific literature and applied the main psychodiag- nostic methods of working with burnout: “Diagnostics of the level of emotional burnout” by V.V. Boyka, “Definition of mental “burnout” by O.O. Rukavishnikova, “Psychological burnout” in professions of the “person-to-person” system, K. Maslach, S. Jackson, adapted from N.E. Vodopyanova. Determination of distinctive features of the emotional state of persons with a high level of professional burnout was carried out using the method of profiles. Statistical criteria of agreement – differences were xcalculated using the IBM SPSS Statistics 21 computer package. The analysis of individual data showed that more than a third of the subjects have a high level of professional burnout, which is manifested, first of all, in a decrease in professional competence, and only in some cases in emotional fatigue and negative perception of people. Among the symptoms of burnout, the most noticeable are excessive emotional exhaustion, personal distance, aloofness, indifference, desolation, unwillingness to work, cynical attitude towards partners in professional interaction. It was determined that distinctive features of the emotional state of persons with a high level of professional burnout are noticeable emotional sensuality, desolation, a sense of helplessness, a desire to change work or professional activity in general.