USE OF CHATBOTS IN THE INTERNAL FINANCIAL CONTROL OF A CRYPTO EXCHANGE

Abstract

The relevance of this study stems from the growing volume of cryptocurrency transactions and the ensuing need for effective accounting oversight and transparency. Under heightened risks of errors and financial-data breaches, innovative automation methods acquire particular importance. The article substantiates the effectiveness of Telegram bots in the internal financial control of cryptocurrency exchanges, demonstrating their capacity to minimize manual data entry, automate reporting, and enhance both the timeliness and security of operations.The aim of this work is to design and develop a Telegram bot that delivers a full transaction-accounting cycle–from data collection and validation to real-time analytical reporting–thereby enhancing accuracy, processing speed, and systemscalability.Methodology. A comparative evaluation of the bot’s effectiveness was conducted; test scenarios included parallel-request handling, stress testing, and response-time measurement. Compatibility across Android, iOS, and web clients was verified, as was resistance to unauthorized access by unregistered users.Scientific novelty. This work presents the first comprehensive investigation of Telegram bots as a means of automating internal financial control in cryptocurrency exchanges, substantiating their capacity to lower error risk, accelerate reporting, enhance security, and integrate seamlessly with existing IT infrastructures. An architectural model incorporating Google Sheets and SQLite is proposed.Conclusion. Experimental deployment confirmed that the Telegram bot markedly optimizes financial control in cryptocurrency exchanges: average response time is under 2 s, no data loss was detected, and accounting workload was halved.The system retains scalability reserves and can serve as a prototype for other fintech services with high transaction throughput.